Communication support FAQs

The purpose of the FAQs (frequently asked questions) is to guide staff and partners to sources of assistance on information and communications resources at ILRI.
This page is structured according to the main areas of communication and knowledge management work:

  1. General communication and knowledge management (and doing things by yourself),
  2. Public awareness,
  3. Events, engagement and collaboration,
  4. Publishing,
  5. Design,
  6. Work with specific tools and platforms,
  7. Training and capacity development,
  8. Extra resources, materials and equipment.

Please edit these pages as you see fit and as you see out-of-date information.

How do I...?


Work on general communication and knowledge management (and do things myself)?


REQUEST A BUSINESS CARD (ILRI STAFF ONLY)

  • A: Go to http://www.ilri.org/user and enter your usual ILRI login credentials; check your information, edit this information if needed, select the number of cards you want and give us the cost code for printing.

WORK WITH KNOWLEDGE SHARING & COMMUNICATION STRATEGIES

  • Q: Get some advice on my project's or team’s knowledge sharing, communication and engagement strategy?
  • A: Email Tsehay Gashaw at t.gashaw@cgiar.org

  • Q: Arrange 'social reporting' for my event (blog, video, photo, presentations, etc.)
  • A: Contact:


Work on Public awareness?

PUBLIC AWARENESS AND ADVOCACY WORK

Q: Raise public awareness of my work, product, event?
  1. Discuss options with your program/CRP comms staff for standard work
  2. Consult Susan MacMillan for high-profile or institution-wide matters (e.g., developing an opinion piece to run in major media or strategic advice on appropriate messaging for influencing policymakers in a slide presentation or photofilm'). Note that at this time we are unlikely to be able to support most mid/low level public awareness or advocacy work, which will have to be done mostly by projects and programs themselves.

Q: Obtain media coverage for my work, product, event?
  1. Consult your program/CRP comms staff for getting local media coverage, always copying Susan MacMillan and Shirley Tarawali for their information and prior approval (priori approval is needed for all media work)
  2. For Ethiopia media work, also keep Meron Mulatu informed
  3. For institute-wide, international or high-profile coverage, consult Susan MacMillan well in advance (e.g., at least 2 months before a high-profile paper is published)

Q: Get a story written about my work aiming to influence specific groups?
  1. Work with your program/CRP comms staff to develop a blog article
  2. For strategic help, in Nairobi talk to Susan MacMillan
  3. In Addis talk to James Stapleton

Work with events, engagement, collaboration?


ONLINE AND VIRTUAL MEETING TOOLS




FACE-TO-FACE MEETINGS AND EVENTS

  • Q: Design and facilitate a face-to-face event (meeting, conference or workshop)?
    1. In Addis Ababa and Nairobi, contact Tsehay Gashaw. Still in Nairobi, though beyond ILRI, you might contact: Ed Rege (PICO team - ed.rege@picoteamea.org) and/or Sue Canney-Davidson (sue@pipal.com)
    2. For any other event around the world Tsehay Gashaw
    3. Excellent global facilitators we recommend include: Ewen Le Borgne (e.leborgne@cgiar.org) based in the Netherlands. Peter Ballantyne (p.ballantyne@cgiar.org) based in Scotland. Ed Rege (ed.rege@picoteamea.org) based in Nairobi, Amanda Harding (sipan@wanadoo.fr) based in Paris, Carl Jackson (carl.jackson@wkg.uk.net) based in Hastings UK, Pete Cranston (pete.euforic@gmail.com) based in Oxford UK and Nancy White based in Seattle (nancyw@fullcirc.com).






DEVELOP ENGAGEMENT PROCESSES (ONLINE AND/OR OFFLINE)

These could be surveys, social media campaigns, consultation processes, engaging and interactive events and conversations etc.
  • Q: Find out how to make your work / process / project / event more interactive and engaging
  • A:

DEVELOP COLLABORATION PLANS

  • Q: Find out how to get your team, partners, program to collaborate and set up its information systems accordingly?
  • A: Contact Ben Hack and Tsehay Gashaw


Work with publishing (and editing)?

PUBLISHING


  • Q: Submit a manuscript for publication in an ILRI publication series?
  • A: Send an email to James Stapleton j.stapleton@cgiar.org

  • Q: Obtain an ISBN for my ILRI publication?
  • A: Send the title of the manuscript (as will be published) to James Stapleton j.stapleton@cgiar.org


  • Q: Select a copyright text and license for my report, photo, PowerPoint presentation or website?
  • A: Creative Commons: see standard text

  • Q: Upload a document onto the ILRI website?
  • A: All documents are published through CGSpace. Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Tezira Lore). Some document types (posters, presentations, etc) are posted to specialized web services – see questions under WEB POSTINGS below.


EXTERNAL EDITORIAL ASSISTANCE


Work with design?

GRAPHICS DESIGN

  • Q: Get design advice and assistance for my project (digital colour printing, offset printing, posters, publications, event displays or photography)?
  • A: Apollo Habtamu (a.habtamu@cgiar.org) in Addis Ababa and generally.

  • Q: Get help in designing and producing a poster for my project?
    1. Work with your program/CRP comms staff
    2. For additional help, advice or recommendations for graphics consultants, in Addis contact Apollo Habtamu
    3. In Nairobi, contact Paul Karaimu

    Q: Get a poster for my project printed?
    1. In Addis, email Apollo Habtamu
    2. In Nairobi, email Wilson Maina and copy Paul Karaimu

    Q: Get an exhibit made for an event?
    1. Discuss options with your program/CRP comms staff
    2. For additional support, in Nairobi, consult Susan MacMillan
    3. In Addis, consult Meron Mulatu

Work with training and capacity development?


TRAINING MATERIALS

  • Q: Produce some online e-learning materials?
  • A: Consult Phil Sambati (p.sambati@cgiar.org) in the Impact at scale program.

KOMMS KLINICS


Work with specific tools and platforms?

INTRANET

  • Q: Publish an update on ilrinet?
  • A: For ILRI announcements, email Parmilia Yeshitella at: p.yeshitella@cgiar.org


MULTIMEDIA PRODUCTS

Q: Make a film or photofilm about my project?
  1. In Nairobi, consult Paul Karaimu
  2. In Addis, consult Apollo Habtamu

Q: Produce an audio slideshow, audio recording, podcast or other multimedia product for my project?
  1. In Nairobi, consult Paul Karaimu
  2. In Addis, Apollo Habtamu a.habtamu@cgiar.org

PHOTOGRAPHY

Q: Get some photos taken of my event?
  1. In Addis, email Apollo Habtamu at a.habtamu@cgiar.org
  2. In Nairobi, email Paul Karaimu

WEBSITE

  • Q: Edit my team or project pages on the ILRI website?
  • A: Depending on your program, email Tezira Lore


WEB POSTINGS



WEB PLATFORMS


  • Q: Set up a wiki for my group or project / this will be replaced soon with another collaboration platform.
  • A: Email Bernhard Hack at: b.Hack@cgiar.org or Tsehay Gashaw at: t.gashaw@cgiar.org



Find extra materials, equipment resources?


INFO MATERIALS

  • Q: Buy or borrow or obtain a journal article or other information material?
  • A: email Wilson Maina at w.maina@cgiar.org





INFOCENTRE

  • Q: What are the opening times?
  • A: Nairobi: Monday to Friday 0800 – 1630 hours
  • A: Addis Ababa: Monday to Friday 0815 – 1645 hours

  • Q: Who can borrow books from the InfoCentre?
  • A: Staff members can check out books while external users can use only on the premises. External users can check out books if only their affiliated institution has an Inter-lending agreement with ILRI InfoCentre.


  • Q: Book the Nairobi Infocentre for a meeting?
    A: Email Wilson Maina w.maina@cgiar.org

INTERNET CAFÉS

  • Q: Who can use the internet cafés?
  • A: ILRI staff members, staff members of other CGIAR centres, external registered users, guests, trainees, postdoctoral fellows and consultants are eligible to use the internet café.

  • Q: When is the internet café open?
  • A: The Internet café is open from Monday to Friday between 0815 and 1630 hours for all users (internal and external); Internal users can access the Internet café 24 hours, from Monday to Sunday and on all public holidays.

ICT AND COMPUTERS