Suggested+revised+structure+for+FAQs

=Communication support FAQs =

toc  The purpose of the FAQs (frequently asked questions) is to guide staff to useful information and resource persons of assistance on information and communications at ILRI. Communication and information/knowledge work at ILRI entails: ILRI communication also entails:
 * Engaging audiences (including communication and knowledge sharing strategies);
 * Meetings and events;
 * Public awareness;
 * Finding and managing information;
 * Multi-media work;
 * Publishing and design;
 * A whole range of communication tools;
 * Our training services (Komms Klinics and more);
 * Our physical facilities (info centre, internet cafe etc.);
 * Relations with our ICT services;

This FAQ section is structured according to these categories.

=How do I engage audiences? =

KNOWLEDGE SHARING & COMMUNICATION STRATEGIES

 * Q: Get some advice on my project's or team’s knowledge sharing and communication strategy?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Peter Ballantyne at: p.ballantyne@cgiar.org or Ewen Le Borgne at e.leborgne@cgiar.org

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 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Arrange 'social reporting' for my event (blog, video, photo, presentations, etc)
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Contact Peter Ballantyne at: p.ballantyne@cgiar.org or Tsehay Gashaw at: t.gashaw@cgiar.org
 * Q: Locate all the knowledge sharing and communication channels across the institute?
 * A: Download the ILRI toolbar in three steps at: http://ilri-comms.wikispaces.com/ilritoolbar


 * Q: Organize effective meetings and events to engage participants?
 * A: Read the next section on 'how do I organize effective meetings and events?'

=How do I organize effective meetings and events?=

<span style="font-family: Arial,Helvetica,sans-serif;">ONLINE AND VIRTUAL MEETINGS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: How do I get a web conference for my meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis contact ICT help desk E-mail: ilri-eth-ict-helpdesk@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: How do I get broadcast my event across the web?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis contact ICT help desk E-mail: ilri-eth-ict-helpdesk@cgiar.org

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 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Which web tool should I be using for my meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Please refer to the guide

<span style="font-family: Arial,Helvetica,sans-serif;">FACE-TO-FACE MEETINGS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Design and facilitate a face-to-face event (meeting, conference or workshop)?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, contact p.ballantyne@cgiar.org or Ewen Le Borgne


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Organise the logistics of a face-to-face event (meeting, conference or workshop)?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Follow this event logistics checklist. In Addis, contact p.ballantyne@cgiar.org or Ewen Le Borgne

=How do I develop strong public awareness?=

<span style="font-family: Arial,Helvetica,sans-serif;">PUBLIC AWARENESS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Obtain general public awareness support for my event?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Nairobi, email Susan MacMillan at: s.macmillan@cgiar.org or Muthoni Njiru at: m.njiru@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Obtain media coverage of my event?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Nairobi, email Susan MacMillan at: s.macmillan@cgiar.org or Muthoni Njiru at: m.njiru@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get a story written about my work?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Susan MacMillan at: s.macmillan@cgiar.org or Paul Karaimu at: p.karaimu@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get a poster for my project?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Apollo Habtamu at a.habtamu@cgiar.orgIn Nairobi, email Muthoni Njiru at m.njiru@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get an exhibit made for an event?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Nairobi, email Muthoni Njiru at m.njiru@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Make a film about my project?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Nairobi, email Clare Kemp at: c.kemp@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Produce an audio slideshow, audio recording, podcast or other multimedia product for my project?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Nairobi, email Paul Karaimu at: p.karaimu@cgiar.org. In Addis, contact Tsehay Gashaw at: tgashaw@cgiar.org or Zerihun Sewunet at: zsewunet@cgiar.org

=How do I find and manage information?=

<span style="font-family: Arial,Helvetica,sans-serif;">FINDING INFORMATION: INFO MATERIALS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Buy or borrow or obtain a journal article or other information material?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Emaelaf Kebede at: e.kebede@cgiar.org In Nairobi, email Nelson Mwalwala (n.mwalwala@cgiar.org)


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Request a literature search?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Emaelaf Kebede at: e.kebede@cgiar.orgIn Nairobi, email Nelson Mwalwala (n.mwalwala@cgiar.org)


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Which journals does ILRI subscribe to?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Go to @http://infoilri.wordpress.com/ilri-journals-list/


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Access e-journals and e-resources?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: For e-journals go to http://infoilri.wordpress.com/ilri-journals-list/
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: For e-resources go to @http://infoilri.wordpress.com/e-resources/


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Search the InfoCentre catalogue over the Internet?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Search Mahider (http://mahider.ilri.org) or browse ILRI publications on CG Books


 * MANAGING INFORMATION**
 * Q:
 * A:


 * Q: How do I submit official content to the ILRI online repositories?
 * A: If you want to submit:
 * A publication: <span style="font-family: Arial,Helvetica,sans-serif;">Most documents are published through Mahider ( <span style="font-family: Arial,Helvetica,sans-serif;">http://mahider.ilri.org <span style="font-family: Arial,Helvetica,sans-serif;">). Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Abeba Desta, Tezira Lore, Jane Gitau, Evelyn Katingi, Douglas Ikong'o). Some document types (posters, presentations, etc) are posted to specialized web services - see questions under <span style="font-family: Arial,Helvetica,sans-serif;">WEB POSTINGS <span style="font-family: Arial,Helvetica,sans-serif;"> below.
 * A (Powerpoint) presentation:
 * A (set of) picture(s):
 * A blog post:

=How do I use multi-media work?=

<span style="font-family: Arial,Helvetica,sans-serif;">PHOTOGRAPHY

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get some photos taken of my event?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Apollo Habtamu at a.habtamu@cgiar.org or Zerihun Sewunet at z.sewunet@cgiar.org In Nairobi, email Muthoni Njiru at m.njiru@cgiar.org or Samuel Mungai at s.mungai@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">VIDEO WORK

 * Q: Get some video recordings of my work or event?
 * A: Contact <span style="font-family: Arial,Helvetica,sans-serif;">Zerihun Sewunet at <span style="font-family: Arial,Helvetica,sans-serif;">z.sewunet@cgiar.org or Apollo Habtamu at a.habtamu@cgiar.org.

<span style="font-family: Arial,Helvetica,sans-serif;">AUDIO RECORDINGS AND PODCASTS

 * Q: Get audio recordings of my work or event?
 * A: Contact <span style="font-family: Arial,Helvetica,sans-serif;">Zerihun Sewunet at <span style="font-family: Arial,Helvetica,sans-serif;">z.sewunet@cgiar.org or Apollo Habtamu at a.habtamu@cgiar.org.

=How do I organize publishing and design?=

<span style="font-family: Arial,Helvetica,sans-serif;">PUBLISHING

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Decide which type of ILRI publication I should publish?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Download the PDF file or send an email to Emaelaf Kebede e.kebede@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit a manuscript for publication in an ILRI publication series?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Access the on-line submission form


 * Q: Obtain an ISBN for my ILRI publication?
 * A: Send the title of the manuscript (as will be published) to Tesfaye Jemaneh (t.jemaneh@cgiar.org)


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Select a copyright text and license for my report, photo, PowerPoint presentation or website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Creative Commons: see standard text


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Upload a document onto the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Most documents are published through Mahider (http://mahider.ilri.org). Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Abeba Desta, Tezira Lore, Jane Gitau, Evelyn Katingi, Douglas Ikong'o). Some document types (posters, presentations, etc) are posted to specialized web services - see questions under WEB POSTINGS below.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about the terms of reference and composition of the ILRI Publishing Committee?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: @http://www.ilri.org/PublishingCommittee

<span style="font-family: Arial,Helvetica,sans-serif;">**GRAPHICS DESIGN**
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get design advice and assistance for my project (digital colour printing, offset printing, posters, publications, event displays or photography)?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Apollo Habtamu (a.habtamu@cgiar.org) in Addis Ababa and Muthoni Njiru (m.njiru@cgiar.org) in Nairobi.

<span style="font-family: Arial,Helvetica,sans-serif;">ONLINE TRAINING MATERIALS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Produce some online e-learning materials?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Zerihun Sewunet at: z.sewunet@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">PRINT TRAINING MATERIALS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Produce some printed training materials?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Purvi Mehta-Bhatt at: p.mehta@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">FRENCH LANGUAGE TRANSLATION

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get assistance for French-English or English-French translation?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Ewen Le Borgne at: e.leborgne@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">EXTERNAL EDITORIAL ASSISTANCE

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find a freelance editor, writer, designer, photographer?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Consult information on ILRINet; email Emaelaf Kebede at: e.kebede@cgiar.org

=How do I use specific communication tools?=

<span style="font-family: Arial,Helvetica,sans-serif;">ILRI WEBSITE

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Change my team or project pages on the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Depending on your Theme, email Tezira Lore - Markets, Gender and Livelihoods Theme; Evelyn Katingi - Biotechnology Theme; Jane Gitau - People, Livestock and the Environment Theme.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Edit my personal page on the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Liya Dejene at: l.dejene@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">INTRANET

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish an update on ilrinet?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Liya Dejene at: l.dejene@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">WEB POSTINGS
> >
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish a presentation or poster on the ILRI SlideShare page?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Bizuwork Mulat (b.mulat@cgiar.org). Depending on your Theme, email Tezira Lore (t.lore@cgiar.org) - Markets, Gender and Livelihoods Theme; Evelyn Katingi (e.katingi@cgiar.org) - Biotechnology Theme or Jane Gitau (j.w.gitau@cgiar.org) - People, Livestock and the Environment Theme.
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish my photos on the ILRI website [|www.ilri.org] or ilrinet @http://ilrinet.ilri.cgiar.org/index.php?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Liya Dejene at: l.dejene@cgiar.org
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit an event to the ILRI calendar?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Abeba Asmelash at: a.asmelash@cgiar.org.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit my report to ILRI’s repository?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Bizuwork Mulat (b.mulat@cgiar.org), Abeba Desta at: a.desta@cgiar.org or Abenet Yabowork at: a.yabowork@cgiar.org. Depending on your Theme, email Tezira Lore (t.lore@cgiar.org) - Markets, Gender and Livelihoods Theme; Evelyn Katingi (e.katingi@cgiar.org) - Biotechnology Theme or Jane Gitau (j.w.gitau@cgiar.org) - People, Livestock and the Environment Theme.

<span style="font-family: Arial,Helvetica,sans-serif;">WEB PLATFORMS
<span style="font-family: Arial,Helvetica,sans-serif;">The overall contact person for this is Tsehay Gashaw.
 * Q: Get a general introduction about **social media**?
 * A: Read the social media guide or contact Tsehay Gashaw at <span style="font-family: Arial,Helvetica,sans-serif;">tgashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a **blog** for my project or find out more about blogs and blogging?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Tsehay Gashaw at: tgashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a **Ning** or other community?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Tsehay Gashaw at: tgashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a **wiki** for my group or project?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Tsehay Gashaw at: tgashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about **Yammer**?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Check these simple guidelines and in Addis, contact Tsehay Gashaw at: tgashaw@cgiar.org or Zerihun Sewunet at: z.sewunet@cgiar.org


 * Q: Find out about **Twitter**?
 * A: Contact Susan MacMillan at s.macmillan@cgiar.org or Peter Ballantyne at p.ballantyne@cgiar.org.


 * Q: Find out about **Slideshare**?
 * A: Contact Bizuwork Mulat at b.mulat@cgiar.org or Zerihun Sewunet at z.sewunet@cgiar.org.


 * Q: Find out about **FlickR**?
 * A: Contact Liya Dejene at l.dejene@cgiar.org


 * Q: Find out about **Blip TV**?
 * A: Contact ** ?? **


 * Q: Find out about **Podomatic**?
 * A: Contact ** ?? **


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about **CGXchange**?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Ian Moore at: i.moore@cgiar.org or visit the CGXchange web page


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a **SurveyMonkey** survey?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Tsehay Gashaw at: tgashaw@cgiar.org. In Nairobi, email Jane Poole at j.poole@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">GOOGLE APPS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about Google Docs and Google Sites?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: <span class="wiki_link_ext">In Nairobi, email E velyn Katingi at e.katingi@cgiar.org or Tezira Lore at t.lore@cgiar.org

=How do I make use of ILRI communication training services?=
 * Q: How do I organize a Komms Klinics session?
 * A: If you want to host a Komms Klinics for your session contact Tsehay Gashaw or <span style="font-family: Arial,Helvetica,sans-serif;">Ewen Le Borgne . If you want to run a Komms Klinics session visit this Komms Klinics checklist page.


 * Q: How do I hear about the Komms Klinics training services?
 * A: Visit the ILRI training wiki, read this blog post contact Tsehay Gashaw or <span style="font-family: Arial,Helvetica,sans-serif;">Ewen Le Borgne in Addis Ababa, Angeline Wafula or Evelyn Katingi in Nairobi.

=How do I use ILRI physical facilities?=

<span style="font-family: Arial,Helvetica,sans-serif;">INFOCENTRE

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: What are the opening times?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Nairobi: Monday to Friday 0800 – 1630 hours
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Addis Ababa: Monday to Friday 0815 – 1645 hours


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Who can borrow books from the InfoCentre?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Staff members can check out books while external users can use only on the premises. External users can check out books if only their affiliated institution has an Inter-lending agreement with ILRI InfoCentre.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Book the Addis InfoCentre for a meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Abeba Asmelash at: a.asmelash@cgiar.org

INTERNET CAFÉ<span style="font-family: Arial,Helvetica,sans-serif;">s

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Who can use the internet café's?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: ILRI staff members, staff members of other CGIAR centres, external registered users, guests, trainees, Post-Doctoral Fellows and consultants are eligible to use the internet café.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: When is the internet café open?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: The Internet café is open from Monday to Friday between 0815 and 1630 hours for all users (internal and external); Internal users can access the Internet café 24 hours, from Monday to Sunday and on all public holidays.

=How do I fix my ICT issues?=
 * ===<span style="font-family: Arial,Helvetica,sans-serif;">ICT AND COMPUTERS ===
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Where do I find information about ICT services at ILRI?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: visit the ILRI-ICRAF ICT portal