Communications+support


 * Communication support FAQs **

toc  The purpose of the FAQs (frequently asked questions) is to guide staff and partners to sources of assistance on information and communications resources at ILRI. This page is structured according to the main areas of communication and knowledge management work:


 * 1) General communication and knowledge management (and doing things by yourself),
 * 2) Public awareness,
 * 3) Events, engagement and collaboration,
 * 4) Publishing,
 * 5) Design,
 * 6) Work with specific tools and platforms,
 * 7) Training and capacity development,
 * 8) Extra resources, materials and equipment.

//Please edit these pages as you see fit and as you see out-of-date information.//

=How do I...? =

REQUEST A BUSINESS CARD (ILRI STAFF ONLY)

 * A: Go to @http://www.ilri.org/user and enter your usual ILRI login credentials; check your information, edit this information if needed, select the number of cards you want and give us the cost code for printing.

 WORK WITH KNOWLEDGE SHARING & COMMUNICATION STRATEGIES

 * Q: Get some advice on my project's or team’s knowledge sharing, communication and engagement strategy?
 * A: Email Tsehay Gashaw at t.gashaw@cgiar.org


 * Q: Arrange 'social reporting' for my event (blog, video, photo, presentations, etc.)
 * A: Contact:
 * Tsehay Gashaw at: t.gashaw@cgiar.org for events

PUBLIC AWARENESS AND ADVOCACY WORK
Q: Raise public awareness of my work, product, event?
 * 1) Discuss options with your //program/CRP comms staff// for standard work
 * 2) Consult Susan MacMillan for high-profile or institution-wide matters (e.g., developing an opinion piece to run in major media or strategic advice on appropriate messaging for influencing policymakers in a slide presentation or photofilm'). Note that at this time we are unlikely to be able to support most mid/low level public awareness or advocacy work, which will have to be done mostly by projects and programs themselves.

Q: Obtain media coverage for my work, product, event?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">Consult your //program/CRP comms staff// for getting local media coverage, always copying Susan MacMillan and Shirley Tarawali for their information and prior approval (priori approval is needed for all media work)
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">For Ethiopia media work, also keep Meron Mulatu informed
 * 3) <span style="font-family: Arial,Helvetica,sans-serif;">For institute-wide, international or high-profile coverage, consult Susan MacMillan well in advance (e.g., at least 2 months before a high-profile paper is published)

<span style="color: #682621; font-family: Arial,Helvetica,sans-serif;">Q: Get a story written about my work aiming to influence specific groups?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">Work with your //program/CRP comms staff// to develop a blog article
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">For strategic help, in Nairobi talk to Susan MacMillan
 * 3) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis talk to James Stapleton

<span style="font-family: Arial,Helvetica,sans-serif;">ONLINE AND VIRTUAL MEETING TOOLS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: How do I get a web conference for my meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Contact ICT help desk email: servicedesk@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: How do I get broadcast my event across the web?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Contact ICT help desk E-mail: <span style="font-family: Arial,Helvetica,sans-serif; line-height: 1.5;">servicedesk@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Which web tool should I be using for my meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Please refer to the guide

<span style="font-family: Arial,Helvetica,sans-serif;">FACE-TO-FACE MEETINGS AND EVENTS

 * <span style="color: #682621; font-family: Arial,Helvetica,sans-serif; line-height: 1.5;">Q: Design and facilitate a face-to-face event (meeting, conference or workshop)?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">In Addis Ababa and Nairobi, contact Tsehay Gashaw . Still in Nairobi, though beyond ILRI, you might contact: Ed Rege (PICO team - ed.rege@picoteamea.org) and/or Sue Canney-Davidson (sue@pipal.com)
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">For any other event around the world Tsehay Gashaw
 * 3) <span style="font-family: Arial,Helvetica,sans-serif;">Excellent **global facilitators** we recommend include: Ewen Le Borgne (e.leborgne@cgiar.org) based in the Netherlands. Peter Ballantyne (p.ballantyne@cgiar.org) based in Scotland. Ed Rege ( ed.rege@picoteamea.org) <span style="font-family: Arial,Helvetica,sans-serif;">based in Nairobi, Amanda Harding (sipan@wanadoo.fr) based in Paris, Carl Jackson (carl.jackson@wkg.uk.net) based in Hastings UK, Pete Cranston (pete.euforic@gmail.com) based in Oxford UK and Nancy White based in Seattle (nancyw@fullcirc.com).


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get support to from the ILRI communication team for your event or meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Check the 'communication support checklist for events'
 * <span style="font-family: Arial,Helvetica,sans-serif;">Contact Tsehay Gashaw at: t.gashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Organize the logistics of a face-to-face event (meeting, conference or workshop)?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Follow this event logistics checklist.
 * <span style="font-family: Arial,Helvetica,sans-serif;">Contact Tsehay Gashaw


 * Q: Request 'graphic facilitation/recording' support for an event or otherwise
 * A: Contact Alfredo Carlo at Housatonic (alfredo@housatonic.eu) / tel +39 051 6192511 - fax +39 051 6193535 / mobile <span class="skype_c2c_print_container notranslate">+39 329 2224093 <span class="skype_c2c_container notranslate"><span class="skype_c2c_highlighting_inactive_common"><span class="skype_c2c_textarea_span">[[image:resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png]]<span class="skype_c2c_text_span">+39 329 2224093   ) and check this page on graphic facilitation and recording. Mind that their fee rates are well above average and likely to be vetoed by P&OD.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get some photos taken of my event?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis, email Apollo Habtamu at a.habtamu@cgiar.org, or Bethlehem Alemuin his absence.
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, email Paul Karaimu (special events)

DEVELOP ENGAGEMENT PROCESSES (ONLINE AND/OR OFFLINE)
These could be surveys, social media campaigns, consultation processes, engaging and interactive events and conversations etc.
 * Q: Find out how to make your work / process / project / event more interactive and engaging
 * A:
 * Contact Tsehay Gashaw

DEVELOP COLLABORATION PLANS

 * Q: Find out how to get your team, partners, program to collaborate and set up its information systems accordingly?
 * A: Contact Ben Hack and Tsehay Gashaw

<span style="font-family: Arial,Helvetica,sans-serif;">PUBLISHING

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Decide which type of ILRI publication I should publish?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Download the PDF file or send an email to James Stapleton j.stapleton@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit a manuscript for publication in an ILRI publication series?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Send an email to James Stapleton <span style="font-family: Arial,Helvetica,sans-serif;">j.stapleton@cgiar.org

>
 * Q: Obtain an ISBN for my ILRI publication?
 * A: Send the title of the manuscript (as will be published) to James Stapleton <span style="font-family: Arial,Helvetica,sans-serif;">j.stapleton@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Select a copyright text and license for my report, photo, PowerPoint presentation or website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Creative Commons: see standard text


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Upload a document onto the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: All documents are published through CGSpace. Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Tezira Lore). Some document types (posters, presentations, etc) are posted to specialized web services – see questions under WEB POSTINGS below.

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 1.1em;">**EXTERNAL EDITORIAL ASSISTANCE**


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find a freelance editor, writer, designer, photographer?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Consult our editorial resources page or email James Stapleton <span style="font-family: Arial,Helvetica,sans-serif;">j.stapleton@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 1.3em;">**Work with design?**

**<span style="font-family: Arial,Helvetica,sans-serif;">GRAPHICS DESIGN **

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Get design advice and assistance for my project (digital colour printing, offset printing, posters, publications, event displays or photography)?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Apollo Habtamu (a.habtamu@cgiar.org) in Addis Ababa and generally.

> > <span style="color: #682621; font-family: Arial,Helvetica,sans-serif;">Q: Get a poster for my project printed? > > <span style="color: #682621; font-family: Arial,Helvetica,sans-serif;">Q: Get an exhibit made for an event?
 * <span style="color: #682821; font-family: Arial,Helvetica,sans-serif;">Q: Get help in designing and producing a poster for my project?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">Work with your //program/CRP comms staff//
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">For additional help, advice or recommendations for graphics consultants, in Addis contact Apollo Habtamu
 * 3) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, contact Paul Karaimu
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis, email Apollo Habtamu
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, email Wilson Maina and copy Paul Karaimu
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">Discuss options with your //program/CRP comms staff//
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">For additional support, in Nairobi, consult Susan MacMillan
 * 3) In Addis, consult Meron Mulatu

<span style="font-family: Arial,Helvetica,sans-serif;">TRAINING MATERIALS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Produce some online e-learning materials?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Consult Phil Sambati (p.sambati@cgiar.org) in the Impact at scale program.

**KOMMS KLINICS**

 * Q: How do I organize a Komms Klinics session contact Tsehay Gashaw
 * A: If you want to host a Komms Klinics for your session contact Tsehay Gashaw. If you want to run a Komms Klinics session visit this Komms Klinics checklist page.

<span style="font-family: Arial,Helvetica,sans-serif;">INTRANET

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish an update on ilrinet?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: For ILRI announcements, email Parmilia Yeshitella at: p.yeshitella@cgiar.org


 * Q: Need technical assistance on ILRInet? (@http://ilrinet.ilri.cgiar.org/index.php)
 * A: Email Daniel Haile-Michael in Addis, at: d.haile-michael@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 1.1em;">MULTIMEDIA PRODUCTS
<span style="color: #682621; font-family: Arial,Helvetica,sans-serif;">Q: Make a film or photofilm about my project?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, consult Paul Karaimu
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis, consult Apollo Habtamu

<span style="color: #682621; font-family: Arial,Helvetica,sans-serif;">Q: Produce an audio slideshow, audio recording, podcast or other multimedia product for my project?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, consult Paul Karaimu
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis, Apollo Habtamu a.habtamu@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">PHOTOGRAPHY
<span style="font-family: Arial,Helvetica,sans-serif;">Q: Get some photos taken of my event?
 * 1) <span style="font-family: Arial,Helvetica,sans-serif;">In Addis, email Apollo Habtamu at a.habtamu@cgiar.org
 * 2) <span style="font-family: Arial,Helvetica,sans-serif;">In Nairobi, email Paul Karaimu

<span style="font-family: Arial,Helvetica,sans-serif;">WEBSITE

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Edit my team or project pages on the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Depending on your program, email Tezira Lore

>
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Edit my personal page on the ILRI website?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Daniel Haile-Michael, at: d.haile-michael@cgiar.org


 * Q: Need technical assistant on ILRI website? (www.ilri.org)
 * A: Email Daniel Haile-Michael in Addis, at: d.haile-michael@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">WEB POSTINGS
> >
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish a presentation or poster on the ILRI SlideShare page?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Bizuwork Mulat (b.mulat@cgiar.org).
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Publish my photos online?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Beamlak Tesfaye at b.tesfaye@cgiar.org or Apollo Habtamu at a.habtamu@cgiar.org
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit an event to the ILRI calendar?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Parmilia Yeshitella <span style="font-family: Arial,Helvetica,sans-serif;">at: p.yeshitella@cgiar.org

> Depending on your program, email Tezira Lore.
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Submit my report to ILRI’s repository?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Bizuwork Mulat (b.mulat@cgiar.org) or Abenet Yabowork at: a.yabowork@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">WEB PLATFORMS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a blog for my project?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Daniel Haile-Michael at: d.haile-michael@cgiar.org


 * Q: Set up a wiki for my group or project / **this will be replaced soon with another collaboration platform**.
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Email Bernhard Hack at: b<span style="font-family: Arial,Helvetica,sans-serif;">.Hack@cgiar.org or Tsehay Gashaw at: t.gashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about Yammer?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Check these simple guidelines and in Addis, contact Tsehay Gashaw at: t.gashaw@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Find out about CGXchange?
 * <span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">A: Email ICT helpdesk at: servicedesk@cgiar.org or visit the CGXchange web page


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Set up a SurveyMonkey survey?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: In Addis, email Tsehay Gashaw at: t.gashaw@cgiar.org. In Nairobi, email Jane Poole at j.poole@cgiar.org

<span style="font-family: Arial,Helvetica,sans-serif;">INFO MATERIALS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Buy or borrow or obtain a journal article or other information material?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: email Wilson Maina at w.maina@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Request a literature search?
 * <span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">A: email Wilson Maina <span style="font-family: Arial,Helvetica,sans-serif; line-height: 1.5;">at w.maina@cgiar.org


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Which journals does ILRI subscribe to?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Go to @http://infoilri.wordpress.com/ilri-journals-list/ E<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">mail Wilson Maina at w.maina@cgiar.org with any queries.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Access e-journals and e-resources?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: For e-journals go to http://infoilri.wordpress.com/ilri-journals-list/
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: For e-resources go to @http://infoilri.wordpress.com/e-resources/


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Search the InfoCentre catalogue over the Internet?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Search CGSpace ( https://cgspace.cgiar.org) <span style="font-family: Arial,Helvetica,sans-serif;">or browse ILRI publications on CG Books

<span style="font-family: Arial,Helvetica,sans-serif;">INFOCENTRE

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: What are the opening times?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Nairobi: Monday to Friday <span class="skype_c2c_print_container notranslate">0800 <span class="skype_c2c_container notranslate"><span class="skype_c2c_highlighting_inactive_common"><span class="skype_c2c_textarea_span"><span class="skype_c2c_text_span">– 1630   hours
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Addis Ababa: Monday to Friday 0815 – 1645 hours


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Who can borrow books from the InfoCentre?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: Staff members can check out books while external users can use only on the premises. External users can check out books if only their affiliated institution has an Inter-lending agreement with ILRI InfoCentre.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Book the Addis InfoCentre for a meeting?
 * <span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">A: Email Parmilia Yeshitella at: p.yeshitella@cgiar.org

> A: Email Wilson Maina w.maina@cgiar.org
 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Book the Nairobi Infocentre for a meeting?

INTERNET CAFÉS

 * <span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-family: Arial,Helvetica,sans-serif;">Q: Who can use the internet caf é s?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: ILRI staff members, staff members of other CGIAR centres, external registered users, guests, trainees, postdoctoral fellows and consultants are eligible to use the internet café.


 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: When is the internet café open?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: The Internet café is open from Monday to Friday between 0815 and 1630 hours for all users (internal and external); Internal users can access the Internet café 24 hours, from Monday to Sunday and on all public holidays.

<span style="font-family: Arial,Helvetica,sans-serif;">ICT AND COMPUTERS

 * <span style="font-family: Arial,Helvetica,sans-serif;">Q: Where do I find information about ICT services at ILRI?
 * <span style="font-family: Arial,Helvetica,sans-serif;">A: visit the ILRI-ICRAF ICT portal or ask ICT helpdesk at: <span style="font-family: Arial,Helvetica,sans-serif; line-height: 1.5;">servicedesk@cgiar.org